Privacy Policy

1. Introduction

This Privacy Policy explains how BR STAR — THE MECHANICS ("we", "our", or "the workshop") collects, stores, uses, and safeguards personal information when you visit our website or submit an equipment service enquiry. We are committed to transparency and handle all customer information strictly for legitimate workshop and maintenance communication.

2. Information We Collect

When you submit a service or parts enquiry through our website forms, we collect only the necessary details to assess and respond to your request:

• Contact Information: Your full name, telephone/mobile number, and optional email address.
• Machinery Details: Equipment make, model, component descriptions, and mechanical symptoms.
• Technical Service Message: Specific maintenance, lathe machining, or hydraulic repair descriptions provided by you.
• Technical Metadata: Submission timestamps and basic IP addresses for security and spam rate-limiting purposes.

3. Purpose of Collection

We use the collected information exclusively to:

• Evaluate mechanical repair, lathe turning, boring, or hydraulic requirements.
• Contact you via telephone or email regarding workshop availability, service questions, or preliminary estimates.
• Coordinate field visits for emergency breakdown assistance where applicable.
• Protect the integrity and security of our online forms against automated spam.

We do not sell, rent, or trade your contact information to third-party marketing companies, advertisers, or lead generators.

4. Data Storage and Security

Enquiries submitted through this website are transmitted to our secure server environment and stored in protected database systems using parameterized prepared queries to guard against unauthorized access. Access to customer contact lists and enquiries is restricted solely to authorized workshop management and administrative staff.

5. Cookies and Analytics

Our website uses basic functional session cookies strictly required for website operation, form CSRF security verification, and navigation state. We do not employ third-party advertising tracking cookies or invasive surveillance tools.

6. Data Retention and Deletion Requests

Service enquiry records are retained for a reasonable operational period to allow follow-up regarding equipment history and recurring maintenance. You may request the verification, correction, or deletion of your stored enquiry information at any time by contacting us directly.

7. Privacy Inquiries & Contact Details

If you have any questions regarding this Privacy Policy or wish to request data updates, please contact our workshop administration: